Privacy policy
Privacy Policy
This Privacy Policy describes how Mossae collects, uses, and protects your personal information when you visit mossae.com or purchase our products. By using our site or purchasing from us, you consent to these practices.
Information We Collect:
Information you provide directly: name, shipping address, billing address, email, phone number, payment information (processed securely through Shopify Payments and Stripe), order history, communications with our support team.
Information collected automatically: IP address, device information, browser type, pages visited, referring URLs, cookie data, and tracking pixel information.
Information from third parties: marketing partners (Klaviyo), social media platforms (when you interact with our ads), analytics providers (Google Analytics, Meta Pixel).
How We Use Your Information:
We use your information to process and fulfill your orders, communicate with you about your purchases, send marketing emails (you can unsubscribe anytime), improve our website and products, provide customer support, comply with legal obligations, and prevent fraud.
Cookies and Tracking:
We use cookies to remember items in your cart, personalize your experience, analyze site traffic, and run targeted advertising campaigns. You can disable cookies in your browser settings, but some features may not work properly.
How We Share Your Information:
We do not sell your personal information. We share data only with service providers: Shopify (e-commerce platform), Stripe (payment processing), Klaviyo (email marketing), shipping carriers (USPS, UPS, FedEx, DHL), analytics providers (Google Analytics, Meta), and advertising platforms (Meta, TikTok, Google Ads). We may disclose information if required by law, court order, or to protect our legal rights.
Data Security:
We use SSL/TLS encryption for all transactions, secure payment processing through PCI-compliant providers, limited employee access to personal data, and regular security audits. However, no online system is 100% secure.
Your Privacy Rights:
You have the right to access the personal information we hold about you, request corrections, request deletion (subject to legal requirements), and opt out of marketing emails.
For California Residents (CCPA): You have the right to know what personal information we collect, request deletion, opt out of the sale of personal information (we do not sell), and non-discrimination for exercising your rights.
For European Users (GDPR): You have additional rights including data portability, restriction of processing, objection to processing, and withdrawal of consent.
To exercise any of these rights, email support@mossae.com.
Marketing Communications:
When you opt in, we may send order confirmations, shipping updates, product recommendations, promotional offers, and skincare tips for using your Holy Basil Bubble Mask. You can unsubscribe anytime by clicking Unsubscribe in any email or emailing support@mossae.com.
Children's Privacy:
Mossae is designed for adults. We do not knowingly collect information from anyone under the age of 18.
Third-Party Links:
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy:
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Significant changes may also be communicated via email.
International Users:
Mossae is based in the United States. If you access our site from outside the U.S., your information will be transferred to and processed in the U.S.
Contact Us:
For privacy-related questions or to exercise your rights, email support@mossae.com with subject line "Privacy Request". We respond within 24 hours.
Mossae · NASK LLC